Frequently Asked Questions

Learn more about Home Reach and buying a new build home

What insurance will I need once I’ve purchased a Home Reach home?

You will need to make sure you have the appropriate contents insurance in place.

Why does heylo have to take our building insurance on my property?

As your home is sold on a leasehold basis, it is always the landlord who insures the building.

Will I need to pay a service charge or an estate fee?

heylo does not charge an estate fee or service charge, however if you are purchasing a property which has a service charge or estate fee this will be payable directly to them.

Do I pay Stamp Duty Land TAX (SDLT) on a Home Reach property?

When you purchase a shared ownership property, you will only need to pay SDLT on the price of your share. Your independent financial advisor (IFA) or your solicitor will be able to give you more information, and you should seek further legal advice for details.

What is the heylo admin fee?

heylo charge an annual fee for the management of your lease, this is collected monthly with your rent by direct debit.

What will the monthly costs be?

In addition to your household bills, you will pay a monthly rent on the unpurchased share and your mortgage payments on the share you own (if you have one). Monthly rent starts at 2.75% per annum (on the value of the share you do not own) Rent will increase each year with inflation (RPI) + 0.5%. You will also need to pay an admin fee, your solicitors will be able to advise you on the exact costs.

What will the upfront costs be?

There is no product fee to purchase a new build part-buy-part-rent property through Home Reach. You will be required to pay a reservation fee to secure your home. Please speak to the sales team at your development for more information on the reservation fee and when it will be payable.

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