Frequently Asked Questions

Learn more about Home Reach and buying a new build home

When will I stop paying rent?

You will stop paying rent when you own 100% of the property. Estate or service charges may still apply.

How will I pay my rent?

Rent is paid monthly via direct debit. On completion, you will need to fill in a direct debit mandate.

What are my responsibilities?

For your rights and responsibilities, please click here.

Who will I contact if I have a problem?

If you have a problem, please email portfolio@heylohousing.com or alternatively you can call 020 3880 0415.

What is a managing agent?

Your managing agent will be responsible for collecting your rent on behalf of heylo and answering any questions you may have about your property and lease, as well as guiding you if you decide you would like to buy more shares in your property or move.

What will happen once I move in?

Once you’ve moved in, a member of the heylo team will be in contact with a welcome pack, this will outline who your managing agent will be.

Can I have a pet?

If you are purchasing an apartment, you will need to apply in writing to heylo who will grant permission or request information depending on the superior lease.

Can I sublet?

You are unable to sublet your entire property, however you are able to rent out a room.

Can't find the answer you're looking for?

If there is anything else that you need to know and isn't answered in our FAQs, please feel free to contact us, by clicking here


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